Shipping, Returns, Refunds
100% SECURE SHOPPING
We process and ship orders Mon - noon on Friday. Most orders ship within 24 hours, excluding weekends. If there is any delay because an item is not in stock, we will notify you as to when to expect shipment.
Shipping rates are as follows on pre-tax amounts:
FREE Shipping on orders over $99.00. A flat $20.00 shipping charge will be applied on orders under $100 (pre-tax).
Shipping area is the lower 48 contiguous United States.
There are no returns on pool or spa chemicals. Please shop carefully.
There is a 30 day refund on spa parts. There is no restocking charge, however, you will be charged shipping. The original shipping price and the return shipping as well. If your item was shipped “free” there was still a shipping charge that we paid.
If you purchased non chemical items that are defective, you will need to pay shipping to return to us. We will test the item, if found defective, we will exchange and resend back to you. Shipping will be paid by us.
If you are requesting an exchange or return you will need to call or email for return authorization. Please call 951-924-7030.